Returns & Exchanges
Due to the perishable nature of our Japanese Barbecue Sauce, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your sauce arrives damaged or you are unhappy with your purchase, please reach out to us within 30 days for a full refund or replacement.
Contact Our Team
Send an email to our support team with your order number and a brief description of the issue you encountered with your Bachan's order.
Provide Documentation
If your order arrived damaged or leaking, please attach a clear photo of the packaging and bottles so we can improve our shipping process.
Review Process
Our family-oriented support team will review your request within 1-2 business days to determine the best solution for your specific situation.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement batch at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing