Frequently Asked Questions
Everything you need to know about The Original Japanese Barbecue Sauce.
Does Bachan’s need to be refrigerated?
Yes, because we do not use any artificial preservatives, we recommend refrigerating your sauce after opening to maintain peak freshness and flavor.
Is Bachan’s Japanese Barbecue Sauce gluten-free?
We offer a specific Gluten-Free lineup made with organic tamari. Please check the label on your bottle to ensure it is the Gluten-Free certified version.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.
What is your return policy for food products?
Due to the perishable nature of our sauce, we do not accept returns. However, if your order arrives damaged or broken, please contact us within 7 days for a replacement or refund.
Is your packaging recyclable?
Yes! Our BPA-free plastic bottles are fully recyclable. We encourage you to rinse the bottle and check with your local recycling program for specific guidelines.
Are there any artificial ingredients or MSG?
Never. Bachan’s is made with real, non-GMO ingredients including premium soy sauce, organic ginger, and fresh garlic. We never use MSG, corn syrup, or artificial flavors.